terms & conditions
general terms and conditions (gtc)
1. Area of Application
Our general terms and conditions count in the Federal Republik of Germany. For deliveries abroad there are special conditions which can be requested via e-mail.
2. shipping charges
If you order directly on our website we carry your shipping charges within Germany. The shipping is done quickly, reliable and carbon neutral by DHL. Any duties and taxes are on buyers account (just out of EU and Schengen Agreement)
3. Accepting orders and contract conclusion
You can order via the website (1) or via Paypal (2).
1) If you order via website please fill in your name, address and telephone number. A contract is completed when we accept your order through the delivery of your goods after payment.
2) Paypal leads you through the order and payment-process, if you choose this option to place your order.
All prices are shown in Euro and obtain german VAT (19%). You can opt between:
• prepayment: we check our stock, send a bill via confirmation-email, you transfer the amount indicated from this bill, we check our bank account and send your order immediately
• Paypal: You comfortably pay with Maestro or creditcard with your Paypal Account and we ship your order.
5. Cancellation Policy / Withdrawal
Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:
A. Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must contact us (WESEN / FORMAT, Mareike Ulman, Tellstr. 7, 12045 Berlin, [email protected], +49 (0) 30 5459 2277) by means of a clear statement (eg mail or e-mail sent by post) informing you of your decision to cancel this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the cost of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion or premature termination of the right of withdrawal
The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union at the time of the conclusion of the contract.
1) Please avoid damage and contamination of the goods. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us if possible.
3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
Tellstr. 7, 12045 Berlin
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only when notified on paper)
(*) Delete as appropriate
6. Return shipment
If you use your right of revocation according to figure 5 you are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered. The merchandise shall be send back in a new and unused state, the original invoice should be with it.
7. Warranty conditions
The warranty laws of the Federal Republic of Germany are effective. Exception of warranty: defects that can be traced back to a lack of care, normal wear and tear or faulty use.
8. Reservation of proprietary rights
FORMAT / Mareike Ulman as the vendor of the merchandise retains title until the purchase price has been fully paid.
9. Storage of wording of the contract
The wording of the contract won't be storaged and cannot be triggered after the concluded sale. But you can print any data immediately after order and storage yourself.
(temporary unavailable 10. Our search
For a complete result list we search product names and descriptive texts. In this we include the categorization and the product names or product characteristics. We weight the relevance of the results and their order according to the search term, whereby a result in which the search term appears in the offer name is preferred to the entry in the offer description.
Multiword search queries may result in results where the terms in the offer appear incoherent. This may include, but is not limited to, searches for certain branded articles in conjunction with generic terms. A search for "pants brand name" can not only find pants of the corresponding manufacturer, but also those offers that use the brand name in the offer text. This can be the case, for example, if the brand name has a descriptive peculiarity or is an abbreviation.)